Customer service is one of many attributes which set Rapid Response from other roofing contractors in Illinois. Most of our business comes from referrals and repeat customers. Customers have told us that they recommend Rapid Response to their friends because they like the fact that the owner is involved in their project.The value of the owner working directly with customers from start to finish cannot be overstated. From answering questions and resolving customer concerns during the bidding process, maintaining quality control during the installation, to the final roof inspection, we build relationships with our customers like no other roofing company in Illinois.
Our goal is to provide the best customer service in the industry and we believe that to be the key to our success. We guarantee your satisfaction. Roof repair in the Chicagoland Area and in the Suburbs is a large part of our business. We pride ourselves on giving our customers a thorough and honest analysis of the condition of their roof. We identify the cause of specific problems customers are experiencing with their roof and offer solution options. We treat your roof as if it were our own. If your roof has some life expectancy left in it and can be repaired, we will do our best to estimate how long your roof will last and provide you with all the options so you can make an informed decision. Customers have commented that our roof inspection reports are more in-depth than those they received from other Illinois roofing companies.
We also take pride in our ability to plan prior to installing your roof. We are among the best roofing contractors in Illinois at planning and executing roof installations. We are very good at anticipating events which slow the completion of your roofing project. We have built close relationships with our suppliers to ensure timely delivery of supplies and materials so that your roofing project gets completed without a hitch.